Shipping & returns

We usually ship the next working day, with the exception of mondays, as we are closed on mondays.

Items purchased in our webshop can be returned in their original state within 14 days. Items that have been customized or made to fit cannot be returned. Please note that when you return an item, you are responsible for the item reaching us in its original state.
Our shipping partners areUPSandMicro Pakket.

Right to cancel

You have the right to cancel this contract within 14 days without giving any reason.

The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

To exercise the right to cancel, you must inform us (Goldberg Juwelier BV, Grote Berg 66, 5611KL Eindhoven-the Netherlands, [email protected], telefoon +31(0)402453667) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail). You may use the attached model cancellation form, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Excluded from the rightto cancel is a consumer purchase that relates to the delivery of: - products manufactured according to the consumer's specifications, which are not prefabricated and which are manufactured on the basis of an individual choice or decision of the consumer, or which are clearly intended for a specific person; (For example, jewelry that has been specially made or made according to specified specifications, for example with engravings or by permanently adjusting the dimensions of an existing piece of jewelry at the request of the customer and to his specifications.); - products that are not suitable for return for reasons of health protection or hygiene and of which the seal has been broken after delivery (for example sterilon or test fluid); -goods subject to fluctuations in the financial markets (e.g. gold or silver coins and bars sold as an investment object)

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement without undue delay, and not later than –

(a) 14 days after the day we receive back from you any goods supplied, or

(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or

(c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.